Komma Tea - Augusta Mall

Abigail Henderson a month ago

I ordered the taro milk tea and it was absolutely lovely!! The work environment is very pleasant, the employees are very attentive and friendly. Very kid friendly and would definitely recommend this place if you’re looking for good boba and macroons!😍😘😍😘

Shajia Ahmed 4 months ago

Very disappointing experience. We bought tea and macarons, and one of the macarons was clearly mushy and wet, as if it had gone bad or been stored improperly. When we politely brought it to the manager’s attention, instead of apologizing or replacing it, she demanded that we pay for another one. The manager was extremely rude and unprofessional the entire time. She was throwing things around while working, creating an uncomfortable atmosphere for both customers and employees. She also spoke disrespectfully not only to us, but to her coworkers as well. Customer service was terrible, and the way the situation was handled showed a complete lack of professionalism and care. I would not recommend this place based on our experience.

Keeanna Collins 4 months ago

I like the drinks and the macaroons but the tall cooler that has the mango and ice sundae flavor keeps the macaroons fresher than the long cooler I wish they would change it so all the macaroons can be fresh and soft. But as far as the workers .. their horrible not friendly at all I had to say thank you about six times before anyone said you’re welcome I’ve walked up to the counter multiple times as they were having a conversation they can continue with their conversation without saying anything to me .. there has been only one employee that was nice to me and that was the guy that works there One time I came a little bit before they were about to close and I was told that they’re only doing macaroons but a security walk past and one of them employees was like oh you can get whatever you want he was like I want a smoothie and they made him a smoothie but me a pain. Customer couldn’t buy a smoothie because they were closing in a few minutes…

Sebastian 5 months ago

Waited at least an hour because they had to cook the tapioca pearls before they even started making the milk tea I ordered. Per multiple sources, it usually take approximately 30 minutes to cook tapioca pearls. They also don’t apologize for the wait either and just handed us our order nonchalantly. I’d recommend never ordering from this store unless it’s Macarons. The only review I’ve ever given less than 4 stars, let alone the lowest possible rating.

Brianna Brown a year ago

The wait to order wasn’t horribly long, but the wait to receive our drinks was at least 10 minutes. I think we chose the wrong day and time to visit, as the mall itself was busier than usual. My Oreo milk tea was delicious, but the crumbs gave it an interesting texture.